Our refunds policy does not affect your statutory rights.
Items returned with the Seven-Day Cooling off Period
By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day the item is delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, Picturecraft Publishing will refund the cost of the item and the cost of delivering the item to you.
Please contact Picturecraft Publishing by email or telephone within seven working days of the day the item was delivered stating your name & address, the invoice number, and the item(s) you wish to return. Please do not return any items to us before contacting our office.
Picturecraft Publishing will not refund your costs in returning the item unless you are returning the item because of an error on our part.
Any item returned must be packed in its original packaging & in the case of mounted prints, must be sealed. Picturecraft Publishing regrets that it cannot accept cancellations of contracts for the purchase of mounted prints where the item has been unsealed.
Please be aware that you will be responsible for returning the item to Picturecraft Publishing unless the item was delivered to you in error, or if the item is damaged. To ensure safe return of the item, at your request Picturecraft Publishing may arrange for collection from your address at your cost. In this instance, once the item has been collected by the courier, Picturecraft Publishing will assume the responsibility for its safe return and therefore it recommends this method of return. When you contact Picturecraft Publishing to inform of your wish to return the item, you will be provided with a quotation for the collection and where appropriate payment will be taken by credit or debit card.
If you wish to use your own method of return, this must be agreed by us before you proceed.
On receipt of your item, subject to it fulfilling the criteria stated above, Picturecraft Publishing will refund the item and delivery charge to the card used for the original transaction.
Items Returned Because They Are Incorrect Or Damaged
If you are returning an item because of an error on Picturecraft Publication’s part or because the item is damaged, Picturecraft Publishing will arrange for the collection of the incorrect or damaged item and arrange for a replacement to be sent to you at its cost.
Please contact the Picturecraft Publications office by email or telephone within seven working days of the day the item was delivered stating your name & address, the Invoice and Order number, the item(s) you wish to return, and whether the item was sent in error or has been damaged in transit. Please do not return any items to us at your own expense, Picturecraft Publishing will arrange with you a convenient day to collect the incorrect/damaged item.
Any item returned must be packed in its original packaging & in the case of mounted prints, and the packaging must be sealed. Due to the nature of the acetate wrapped mounted prints, any damaged received during transit should be clearly visible without unwrapping the print. Picturecraft Publishing regrets that it cannot accept the return of mounted prints where the item has been unsealed.
The delivery of the correct item or replacement for a damaged item will be despatched to you as soon as possible and will be arranged with you by telephone or email.