Terms & Conditions


Payment

We accept payments via credit or debit card, or by cheque.
If you wish to pay by cheque, please telephone us at (0044)1263 711 040 or email us at, info@picturecraftpublishing.com so that we may process your order off-line. An invoice will be issued to you, on receipt of which you should send us a cheque made payable to ‘Picturecraft Gallery Ltd' and sent to our office address:
Picturecraft Gallery LTD.
23 Lees Yard
Holt
Norfolk
NR25 6HS
Once the funds have cleared from your cheque payment, your order will be fulfilled.
If you wish to remit funds via wire transfer, please contact us so that we may supply you with our banking details and so that we may process your order off-line. On receipt of your funds, your order will be fulfilled.

Export Payments / VAT
If your order is to be delivered outside of the European Union (EU), you do not have to pay VAT (UK Sales tax). Please see the Non EU prices listed for confirmation of the export price for each item. If a Non EU price is not listed, the item is not subject to VAT e.g. books..
Currency Conversion
If you would like to know the cost of our prints in a currency other than £Sterling (GBP) Please note, all transactions will be billed in GBP. The exact cost of your order in your own currency will be determined by the exchange rate on the date on which your credit card transaction is processed. www.xe.com

Delivery Charges
Delivery
Packing and delivery of your order will be handled personally by a member of our team.
Unframed limited edition prints are presented mounted and acetate wrapped with an information sheet placed on the reverse and are packed and dispatched flat. Unframed posters are rolled in acid free tissue and dispatched in triangular postal tubes.
A delivery date will be confirmed once your order has been processed and full payment received. Un-mounted prints are usually available to be dispatched within 10 working days but orders for mounted prints may take up to 28 days to process. You will be kept advised of progress with the completion of your order and advised of the delivery date once it has been scheduled.
We are able to ship both mounted and unmounted orders around the world and your shipping charges will be calculated and confirmed when we have the exact details of your order and the delivery address
Orders being exported out of the European Union are free of VAT (UK Sales Tax).

Delivery Charges

All orders for delivery are subject to delivery or shipping charges, which are calculated as follows:
All individual items
For multiple item orders not including framed prints or posters, only a single delivery charge will be levied and that will be for the item with the highest delivery charge within the order.

Multiple orders for books are subject to an individual delivery charge PER item. If you have any queries about your delivery or shipping charges, please call us on 01263 711 040 before placing your order or email us at, info@picturecraftpublishing.com

Returns Policy
Our refunds policy does not affect your statutory rights.

Items Returned With the Seven-Day Cooling Off Period
By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day the item is delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of delivering the item to you.
Please contact our office by email or telephone within seven working days of the day the item was delivered stating your name & address, the invoice number, and the item(s) you wish to return. Please do not return any items to us before contacting our office.
We will not refund your costs in returning the item to us unless you are returning the item because of an error on our part.
Any item returned must be packed in its original packaging & in the case of mounted prints, must be unsealed. We regret that we cannot accept cancellations of contracts for the purchase of mounted prints where the item has been unsealed.
Please be aware that you will be responsible for returning the item to us unless we delivered the item to you in error, or if the item is damaged. To ensure safe return of the item, at your request we may arrange for collection from your address at your cost. In this instance, once the item has been collected by our courier, we will assume the responsibility for its safe return to us and therefore we recommend this method of return. When you contact us to inform us of your wish to return the item, we will provide a quotation for the collection and where appropriate take payment by credit or debit card.
If you wish to use your own method of return, this must be agreed by us before you proceed.
On receipt of your item, subject to it fulfilling the criteria stated above, we will refund the item and delivery charge to the card used for the original transaction.

Items Returned Because They Are Incorrect or Damaged
If you are returning an item because of an error on our part or because the item is damaged we will arrange for the collection of the incorrect or damaged item and arrange for a replacement to be sent to you at our cost.
Please contact our office by email or telephone within seven working days of the day the item was delivered stating your name & address, the Invoice and Order number, the item(s) you wish to return, and whether the item was sent in error or has been damaged in transit. Please do not return any items to us at your own expense, we will arrange with you a convenient day to collect the incorrect/damaged item.
Any item returned must be packed in its original packaging & in the case of mounted prints, and the packaging must be unsealed. Due to the nature of the acetate wrapped mounted prints, any damaged received during transit should be clearly visible without unwrapping the print. We regret that we cannot accept the return of mounted prints where the item has been unsealed.
The delivery of the correct item or replacement for a damaged item will be despatched to you as soon as possible and will be arranged with you by telephone or email.
Unmounted prints (rolled) must have proof of damage including photographic evidence prior to a refund being accepted
Terms & Conditions of Use & Sale
Picturecraft Publishing Limited provides access to the Picturecraft Publishing website, www.picturecraftpublishing.com, and sells selected products to you subject to the conditions set out on this page.
Please read these conditions carefully before using the Picturecraft Publishing website. By using the www.picturecraftpublishing.com website, you signify your agreement to these conditions.
Picturecraft Publishing Limited reserves the right to refuse access to the on-line purchasing facilities offered on the website, edit or remove products, or cancel orders at our discretion. Any cancelled orders will not incur any cost to you.
You understand that you, and not Picturecraft Publishing Limited, are responsible for all electronic communications and information sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website in any way that may be deemed fraudulent or be unlawful in any other way.

Privacy

Please read our Privacy Policy Notice to understand our policy.

Our Contract with You
When you place an order to make a purchase from us, we will send you an email acknowledging receipt of your order.
Your order at this point in time represents an offer to us to purchase a product which is then accepted by us when we send you an 'Order Confirmation' email.
Within one working day of receipt of your order we will contact you either by telephone or email to advise and discuss delivery of your order. Our acceptance of your order is complete once we have sent you an 'Order Confirmation' email. Any products on the same order that we have not confirmed in an 'Order Confirmation' email do not form part of that contract.

Returns
Please read our Returns Policy, which applies to products purchased from us using the website. Customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are available in the Returns Policy.

Pricing & Availability
We aim to hold all mounted or unmounted prints in stock for despatch usually within 5 working days of confirming you order.
Orders for framed posters or prints are framed to order and these will be despatched within 28 days of your order being confirmed. You will be kept advised of the process of your order but you may contact us at any time for a status update by calling us on 01263 711 040 or by emailing us at info@picturecraftpublishing.com.

Errors & Omissions Excepted (E & OE)

Despite our efforts, it is possible that occasionally products on our website may be mis-priced. All prices are verified when we confirm your order. If a product's correct price is lower than the stated price, we will charge you the lower amount. If a product's correct price is higher than our stated price, we will, at our discretion, confirm your order at the lower price, contact you for instructions before confirming your order, or cancel your order and notify you of the cancellation.

Events Beyond Our Reasonable Control
Picturecraft Publishing Limited will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Alterations and Amendments
We reserve to right to make changes to our website, policies and these Conditions of Use and Sale at any time. If any of these conditions is deemed for any reason unenforceable, that condition will be deemed severable and will not affect the validity of any remaining conditions.

Law
All contracts between you (the buyer) and Picturecraft Publishing Limited (the seller) shall be governed by the laws of England. You agree, as we do, to submit to the jurisdiction of the courts of England.

Our Details
Picturecraftpublishing.com is a trading name of Picturecraft Publishing Limited. Picturecraft Publishing Limited is based in the United Kingdom & all orders for limited edition prints are processed and fulfilled by our own staff.
Picturecraft Publishing Company Number: 7368704
Registered address: 23 Lees Yard, Holt, Norfolk, NR25 6HS

Privacy Policy
We are committed to protecting your privacy online.

E-News Mailing List
We asked you to send us your name and email address so that we may subscribe you to our e-news mailing list. We use this information exclusively to send you information about events and news relating to Picturecraft Publishing.
Unless you have informed us that you do not wish to receive further information, we may continue to send you direct mail. If you do not wish to receive further emails about our events and news, please contact us at: info@picturecraftpublishing.com

Customer Details / Your Personal Information
We collect personal information in order to deliver the products and service you want, administer our business, provide customer service and be able to communicate special offers unless you have chosen not to receive such offers.
The information we collect may include:
Information you provide when you purchase products from us.
Technical information such as your IP address, your computer's operating system, your browser type and the path you take through our website.
Financial information provided by you in connection with your purchase such as payment card details is not stored once the transaction has been completed.
We use your personal information to:
Process your purchase and arrange delivery
Deliver your purchases to you
Prevent Fraud
Confirm you orders
Respond to your customer service requests
Inform you of relevant special offers if you have given us permission to do so
We do not sell, rent or disclose personal information to others
We do not disclose personal information to Third Party Service providers.